Welcome to Hmara Store ! We’re glad you’re here. These Terms & Conditions explain how our website works and what you can expect when shopping with us. By using our site or placing an order, you’re agreeing to these rules. Don’t worry—they’re designed to protect both you and us.

1. Using Our Website

When you browse or shop with us, you agree to use our website responsibly. Please don’t misuse it—like trying to hack it, spread harmful content, or break the law. If we notice misuse, we may block or cancel your access.

2. Products and Availability

We do our best to describe products accurately and show clear photos, but sometimes small differences may happen (like colors looking slightly different on screens). If a product runs out of stock, we may cancel your order or suggest an alternative.

3. Prices and Payments

All prices on our website are listed in PKR. Prices may change from time to time, but once you place an order, the price shown at checkout is final. We only process orders after full payment is received. We use secure payment gateways so your details stay safe.

4. Order Confirmation

Once you place an order, you’ll receive a confirmation email. If there’s an issue—like the product being unavailable, a pricing mistake, or suspicious activity—we may cancel the order and refund you.

5. Delivery Information

We work with trusted courier partners to deliver your products. Delivery times may vary depending on your location, courier schedules, or unexpected delays (like weather or customs). We’ll keep you updated, but please note that delays beyond our control are not our responsibility.

6. Returns and Refunds

We want you to be happy with your order. If something isn’t right, you can return it within 2-3 working days of receiving it, as long as it’s unused and in original condition. Once we receive and check the product, we’ll issue a refund to your original payment method. Shipping fees are non-refundable unless the mistake was on our side.

7. Your Responsibilities

When you shop with us, please provide accurate details (like your name, address, and contact information) so we can process your order smoothly. Using false details or fraudulent payments is not allowed.

8. Our Content

Everything on our website—such as images, text, designs, and logos—belongs to us. You can’t copy or use them without our permission.

9. Limitation of Liability

We always aim to provide the best service, but we’re not responsible for losses or damages caused by events outside our control. The most we can be held responsible for is the amount you paid for your order.

10. Updates to These Terms

We may update these Terms & Conditions when needed. If we make changes, we’ll post them on this page. Please check back from time to time so you’re aware of the latest version.